Refund Policy
At Flight Deal Experts, we are committed to providing transparent and reliable flight booking assistance. This Refund Policy explains how refunds are handled for bookings made through our services. Please read this policy carefully before making a reservation.
General Refund Policy
Flight Deal Experts provides flight booking assistance and customer support services. We do not own or operate airlines, nor do we control their refund policies.
All refund requests are subject to the terms, conditions, and fare rules of the respective airline or travel provider. Whether a refund is approved, partially approved, or declined depends entirely on the airline’s policies and the type of ticket purchased.
Refund Eligibility
A booking may be eligible for a refund if permitted under the airline’s fare conditions. Refund eligibility may depend on several factors, including:
Fare type and ticket conditions
Time of cancellation before departure
Airline refund rules
Promotional or discounted fares
Government taxes and applicable regulations
Some airline tickets are non-refundable, while others may qualify only for a partial refund after applicable cancellation charges.
Requesting a Refund
To request a refund, please contact our customer support team as soon as possible with the following information:
Booking Reference or PNR
Passenger Name
Contact Number
Email Address
Reason for the refund request
Our team will submit your request to the respective airline or travel provider and keep you informed of any updates.
Processing Time
Refund processing times vary depending on the airline, travel provider, and payment method used during booking.
Once the airline approves the refund, it is generally processed within 7 to 30 business days, although some airlines or financial institutions may require additional time.
Flight Deal Experts has no control over the processing speed of airlines, banks, or payment providers.
Service Fees
Any service charges collected by Flight Deal Experts for booking assistance, reservation processing, or customer support may be non-refundable once the booking has been confirmed or the requested service has been provided.
Any applicable non-refundable service fees will be disclosed before completing your booking.
Airline Cancellation
If an airline cancels your flight or makes a significant schedule change, refund eligibility will depend on the airline’s policies. Depending on the circumstances, the airline may offer:
A full refund
Partial refund
Travel credit
Alternative flight
Flight Deal Experts will assist you in communicating with the airline and processing any eligible refund requests.
Non-Refundable Situations
Refunds may not be available in situations including, but not limited to:
Non-refundable promotional fares
No-show passengers
Missed flights without prior cancellation
Incorrect passenger information provided during booking
Voluntary cancellation of non-refundable tickets
Airline policy restrictions
Payment Refund Method
Approved refunds will generally be returned to the original payment method used during booking unless otherwise specified by the airline or payment provider.
Flight Deal Experts cannot issue refunds using a different payment method unless permitted by the airline and applicable regulations.
Force Majeure
Flight Deal Experts shall not be responsible for refund delays or denied refund requests resulting from events beyond our control, including:
Natural disasters
Severe weather
Government travel restrictions
Political unrest
Airport closures
Airline operational disruptions
Pandemics
Strikes or other unforeseen circumstances
In such cases, refund decisions remain subject to the policies of the respective airline or travel provider.
Refund Status
If you have already submitted a refund request and would like to check its status, our customer support team will be happy to assist you by communicating with the airline or travel partner on your behalf.
Contact Us
For refund requests or questions regarding your booking, please contact:
Flight Deal Experts
Email: support@flightdealsexperts.com
Phone: 020 39515183
Address: No. 44-B, Building Number: 4968, York Road, Commercial Centre, London, JG4 9JZ, United Kingdom
We are committed to assisting our customers throughout the refund process and ensuring complete transparency regarding airline policies and refund procedures.